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Cloudtilt

Frequently Asked Questions

How long does shipping take?

We process orders within 1–3 business days. Delivery usually takes 7–12 business days depending on your location. You will receive a tracking number once your order ships.

Do you offer free shipping?

Yes, we offer free worldwide shipping on orders over $79. Any applicable shipping charges will be clearly shown at checkout.

What is your return policy?

We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, you may request a return or exchange within 30 days after delivery.

Are these shoes true to size?

Yes, our shoes generally fit true to size. If you are between sizes, we recommend choosing the larger size for a more comfortable fit.

Is my payment secure?

Absolutely. All payments are processed through a secure SSL-encrypted checkout system. We accept trusted payment methods including Visa, Mastercard, and PayPal.

Will I receive a tracking number?

Yes. Once your order has been shipped, you will receive a tracking number by email so you can monitor your delivery in real time.

Can I cancel or change my order?

Orders can be canceled or modified within 12 hours after being placed. After that, your order may already be processed for shipping.

What if I receive a damaged or wrong item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund as quickly as possible.